Make the connection
Reward programmes should make up an important part of your brand’s customer experience – they offer your customers more value for money and drive more engagement for your brand.
And while some airlines are still resting on the laurels of their once-effective loyalty programmes, in today’s day and age consumers have come to expect more from their loyalty programmes, which means it’s up to you to go the extra mile. We think rewards should be the cornerstone of your customer relationships, and the reward experience should be inherent to your brand; one that truly resonates with your customer service ethos.
In our Make the Connection whitepaper, we take a look at how loyalty programmes can deliver more relevant and effective reward offers, how technology can add value to your members, and how you can deliver an even better overall customer experience through loyalty commerce.