Make the connection
Hotels are focusing more and more on creating the perfect experience for their customers when they stay with them. From a simple and fast check-in process to a personalised gift waiting for you in your room, hotels are always looking for ways to make their customers’ stay with them unforgettable. However, how does your loyalty programme experience stack up?
Too many brands see their programme as a nice to have addition to their customers stay with the hotel, when it really should be seen as a fantastic opportunity. An effective loyalty programme gives hotels the opportunity to differentiate themselves from the competition while giving customers a valuable experience. Therefore we have compiled a checklist to ensure your programme is unforgettable:
• Embrace your reward programme
• Experience drives value
• It’s a big wide world
• Open all hours
• Make the connection