Flying Blue Loyalty Programme | Air France KLM Loyalty Partner | Collinson Latitude

AIR FRANCE-KLM

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CHALLENGE

Flying Blue wanted to differentiate themselves from other loyalty programmes in the industry by creating a stronger brand experience for their loyalty programme members.

In particular, they wanted to target two distinctive types of flyer:

  • Frequent flyers who aren’t looking to redeem their points on flights
  • International travellers who may not have the need to fly back through their home markets

SOLUTION

Our agreed approach was to deploy an innovative e-commerce marketplace that connected merchants with members, giving them access to competitive market prices and real-time inventory.

Working with the Flying Blue team, we were able to:

  • Create a fully responsive design, allowing members to shop and browse on any mobile device with personalised features such as wish-lists, comparisons and recommendations, based on purchase and browsing history
  • Implement 8 language versions of the site, featuring over 3,000 rewards that are locally sourced and fulfilled
  • Enable members to buy rewards with miles, or combine miles with cash
  • Combine rewards from Collinson Latitude merchants with Flying Blue partners

IMPACT

In the first 12 months after go-live, we saw:

  • The store’s share of redemption and the number of miles redeemed doubled
  • The store engaged 250% more members in 60 new countries - purchasing three times as many items
  • Members spend 26% more time on the site
  • The conversion of visitors to buyers increased by 31%

 

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